What is Efficiency? From Dash Kramer

Efficiency is defined as an accomplishment of or ability to accomplish a job with a minimum expenditure of time and effort. In her book, Policy Paradox, Deborah Stone agrees with this definition saying that a company is most efficient when they do an amazing job with what ever budget they may have. He talks about what makes a library efficient. When a library has an array of updated books with what low budget they may have is when they are considered efficient to Stone.

To me this isn’t the case at all. A company is efficient when they complete what goal they set out to do at the beginning of the year. They may achieve this by what ever means necessary. They don’t have to use all of their money or they can use it all and more if need be. A company is efficient when they achieve what they need to by what ever it takes. In the case of a library; to me, it can be efficient if they have to most commonly used books. It does not matter if they use all of their money or that they have a large selection of books but only if they have books that the customers need.

Efficiency to me is almost like a power struggle. Companies look at themselves by how efficient they are and what they accomplish as a company and if they met all of the requirements that were set at the beginning of the year. When the head of your company thinks that another company got better numbers than them and was there for more efficient the head of your company is going to get angry and want to do better in the next term to show that our company is the best. Efficiency is all about power to me when it comes to the big companies, who can do better than the others, there for is the better company.

What they fail to realize and what Stone fails to realize is that companies can be a great and efficient if they meet their set goals and standards and make their customers happy. A company may profit from meeting the quotas but if they really want to make as much money as they can then they need to treat those people the best and put the most time into them, the customer. The customer is the one who is going to keep coming back and putting more money into the company. When you have thousands and maybe even millions of them if you are one of the bigger companies and all of those customers are giving money back to the company from their yearly earnings. This will also help them out in the long run because if they create long lasting positive relationships with their customers then the customers and going to keep coming back and will tell the people that they know about your company which will create even more profit for your company. It is a huge circle that turns and turns and turns and always comes back to you. Companies should have their motto’s as “you get out what you put in.” If companies lived by this then they would make more money than they could e